VIP Services Tour Coordinator
PASHA Travel is seeking an enthusiastic and detail-oriented VIP Services Tour Coordinator to join our elite team dedicated to curating extraordinary travel experiences for our discerning clients. This role is ideal for a professional with a passion for luxury travel and exceptional customer service.
Essential Job Duties and Responsibilities:
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Assisting and advising customers to choose from a variety of travel options.
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Responding of questions about the hotel’s amenities and services, including room rates, room availability, and booking policies
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Checking availability of accommodation or transportation on the customer’s desired travel dates.
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Making reservations based on various requirements and budgetary allowances.
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Preparing documentation for confirmed bookings necessary for payment collection
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Sorting out any post-booking issues that may arise.
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Selling and promoting reservation services
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Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
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Providing support to customers who may need to amend or cancel a reservation.
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Other tasks as required by management.
Qualifications and Education Requirements:
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Higher education
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Minimum 4 years work experience
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Strong communication and negotiation skills.
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Good in communication in English, Azerbaijani, and Russian languages, written and verbal.
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Internal and external customer satisfaction oriented.
All candidates meeting the requirements are requested to send their Application Forms/CVs with the reference “VIP Services Tour Coordinator” in the email subject line.
Please be advised that only shortlisted candidates (CVs corresponding to all requirements) will be contacted